Frequently asked questions

You can call the Police on 101, or the Council on 0115 915 5555.

You can also email us or text REPORTASB to 80800 for free, followed by your name and address, and we'll call you back.

In an emergency, please ring 999. 

Yes – although it may hinder our investigation, and we won’t be able to give you updates on the case. Visit our page on How we deal with ASB.

You can find the details of your housing office and how to contect them on our housing offices page.

To register just visit the Housing Online website. 

Usually, you must have lived within the Nottingham city boundary for three out of the last five years and be aged 18 or over. Find out more about by visiting HomeLink.

Yes – contact HomeLink.

Find out about mutual exchanges here.

If you live in Nottingham you need to contact Nottingham Housing Aid.

You can find out more about the Garden Assistance Scheme and free tool loan here. 

This is dealt with by the Waste Collection Department. Check their webpages for more information:

Bin calendar

Missed bin

This is dealt with by the Waste Collection Department. Check their webpages for more information:

Bulky waste collection

Find out more on our contents insurance page.

We don’t normally allow cats and dogs in flats unless they have ground floor access to a private garden area. Assistance dogs for blind and deaf people are allowed.

You must give us four weeks’ written notice.

Find out more about ending your tenancy here.

There’s useful information on our Universal Credit page.

Find out who your councillor is here, then contact them by phone or email, or drop into one of their advice surgeries.

If it's about a Nottingham City Council Housing Services matter, please contact us first.

Contact the Transport, Parking and Streets team via their website:

Reporting an abandoned vehicle.