Equality monitoring

We provide services to a diverse range of communities and therefore it is really important for us to make sure that we know who our tenants are to enable us to tailor our services to meet a variety of needs.

Equality monitoring data helps us to make sure that we continually improve our service delivery and identify possible barriers to equal access. It also plays a key role in ensuring that our customer base is representative of the wider population.

We encourage you to update your personal data on Housing Online, or if you would prefer, this can also be done either over the telephone or on a paper version of the questionnaire. We appreciate your feedback and this will help us to ensure that we are getting our services right for you.

Personal data which is used for equality monitoring is treated in a strict and confidential manner and in line with General Data Protection Regulations (GDPR).

Examples of the data used for equality monitoring includes:

• race
• disability
• gender
• age
• religion or belief
• sexual orientation
• gender reassignment.